New Kitchen Range Kaput

Catherine used the self-cleaning feature on our new range yesterday for the first time. The stove quite working afterwards. Sears service came out to look at and said it needs a new control panel and it will take 30 days for the part to arrive. This in a major defect and they said they will not replace the stove, or refund our money. This is a "new policy." They will LET US HAVE a loaner until ours is repaired. We've had this stove for two days less than a month. We're going to see the Sears Store Manager tomorrow. I'm going to show him our receipt form Sears, which says, "satisfaction guaranteed or money refunded." More to follow. . .